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June 25, 2008
The experience is everything -- for customers and executives
Presented by:
Jim Nieters
Yahoo! Inc.
Abstract
Why is it that as experts in software process, we see so many organizations not
following best practices? In this talk, Jim Nieters will illustrate how for the
customer, the experience is everything, and how executives are seeking that
next big experience that promotes growth. Our goal then is to understand what
the most important experience is for customers. Is it having products that
solve a currently unmet business need? Is it simplifying these experiences? Is
it solving an unmet social need? In this talk, we will discuss the metrics to
which executives are held accountable, how these drive their thinking, and how
we as process improvement experts can change our style of argument to really
get and stay on the executive priority list.
Downloads
2008_06.ppt
Speaker Bio
Jim Nieters is currently a Director of User Experience at Yahoo! Inc. He leads a team that provides indispensable experiences for the small business audience, including Yahoo! Search Marketing. Jim has been a usability and user experience design practitioner for more than 15 years. He's been a leader and management consultant for eight of those years, and has been through many years of intensive leadership development training programs that are delivered to the highest-potential leaders. He built and managed the Cisco User Experience Design Group, which tracks over $200 million in revenue increases each year from their work. Jim specializes in UX organizational leadership, process enhancement, and organizational transformation. He most enjoys driving big ideas that significantly increase revenue.
Door prize
SV-SPIN Meeting General Information
To ensure adequate facilities and resources,
and to expedite your access to the meeting, please confirm your intent to attend by sending a message to
Steve Arnold at saarnold@cisco.com
no later than Monday prior to the meeting.
| Date |
June 25, 2008 |
| Schedule |
| 5:45 - 6:15 PM |
Sign-in, Refreshments, Networking |
| 6:15 - 6:30 |
Introduction and SV-SPIN Business |
| 6:30 - 7:45 |
Presentation |
| 7:45 - 8:15 |
Networking |
|
| To attend in person |
Cisco Systems, 510 McCarthy Blvd., Milpitas, CA 95035
[MAP]
See Building Info, below, for details on entering the building.
|
| To attend via the Web/Phone |
WebEx meeting starts at 6PM. Click here to attend. Password=SPIN.
Dialin: 408-525-6800 / Toll free: 866-432-9903.
See WebEx Connection Info, below, for additional connection details. |
The Building 24 lobby is locked for security.
We normally have someone in the lobby up
until the presentation starts to let people in the front door.
But, if no one is there, you can attract our attention through
the conference room window just to the left of the front door.
When you enter, please sign-in and fill out a name badge at the reception desk in the lobby.
[Back to Meeting Info]
Time: 6:00 pm PST/PDT
Meeting Number: 203 348 230
Meeting Password: SPIN
Local dialin: (408) 525-6800
Toll Free Number: (866) 432-9903
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To join the online meeting (Now from iPhones too!)
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1. Go to
https://ciscosales.webex.com/ciscosales/j.php?ED=126382727&UID=0&PW=NMzM0MTIyZTdi&RT=MiM0
2. Enter your name and email address.
3. Enter the meeting password: SPIN
4. Click "Join Now".
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For assistance
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2. On the left navigation bar, click "Support".
You can contact Steve Arnold at:
saarnold@cisco.com
1-408-525-0802
To add this meeting to your calendar program (for example Microsoft Outlook),
click this link:
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appropriate players. To view this type of rich media
files in the meeting, please check whether you have the players
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