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June 26
Process Improvement at Internet Speed
Presented by:
David Hsiao
Abstract
This presentation will provide an overview of Cisco Systems' nine-step quality improvement model (assess, scope, plan, resource, define, train, implement, measure, and celebrate) to achieve measurable, bottom-line impact quickly. The session will cover how Cisco distilled maturity level-focused process improvement methodologies into a results-oriented, concurrent quality improvement process that directly impacts product quality, productivity, customer satisfaction, revenue, and profit. Participants will hear of the trials and tribulations of each step, see the deliverables produced by each task, and learn the essential discriminators for experienced process guides to assure customer success.
Downloads
2002_06.pdf
Speaker Bio
The Cisco IOS operating system software runs on nearly all of Cisco's routers, switches, and signal aggregation devices. David Hsiao leads the Software Success Engineering team that continually benchmarks, scopes, (re)defines, implements, measures, and celebrates quality initiatives to improve customer satisfaction with Cisco IOS software. Before joining Cisco, Hsiao served as Assistant VP of Quality at SAIC / Telcordia, Director of Process Leadership at AT&T (GRC International), improved quality management systems at Telcordia, Global One, US West, Network Solutions, State Farm, and designed / delivered information systems for Boeing, Ford, and the US government.
Door prize
SV-SPIN Meeting General Information
To ensure adequate facilities and resources,
and to expedite your access to the meeting, please confirm your intent to attend by sending a message to
Steve Arnold at saarnold@cisco.com
no later than Monday prior to the meeting.
| Date |
June 26 |
| Schedule |
| 5:45 - 6:15 PM |
Sign-in, Refreshments, Networking |
| 6:15 - 6:30 |
Introduction and SV-SPIN Business |
| 6:30 - 7:45 |
Presentation |
| 7:45 - 8:15 |
Networking |
|
| To attend in person |
Cisco Systems, 510 McCarthy Blvd., Milpitas, CA 95035
[MAP]
See Building Info, below, for details on entering the building.
|
| To attend via the Web/Phone |
WebEx meeting starts at 6PM. Click here to attend. Password=SPIN.
Dialin: 408-525-6800 / Toll free: 866-432-9903.
See WebEx Connection Info, below, for additional connection details. |
The Building 24 lobby is locked for security.
We normally have someone in the lobby up
until the presentation starts to let people in the front door.
But, if no one is there, you can attract our attention through
the conference room window just to the left of the front door.
When you enter, please sign-in and fill out a name badge at the reception desk in the lobby.
[Back to Meeting Info]
Time: 6:00 pm PST/PDT
Meeting Number: 203 348 230
Meeting Password: SPIN
Local dialin: (408) 525-6800
Toll Free Number: (866) 432-9903
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To join the online meeting (Now from iPhones too!)
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1. Go to
https://ciscosales.webex.com/ciscosales/j.php?ED=126382727&UID=0&PW=NMzM0MTIyZTdi&RT=MiM0
2. Enter your name and email address.
3. Enter the meeting password: SPIN
4. Click "Join Now".
To view in other languages or time zones, please click the link:
https://ciscosales.webex.com/ciscosales/j.php?ED=126382727&UID=0&PW=NMzM0MTIyZTdi&ORT=MiM0
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For assistance
-------------------------------------------------------
1. Go to https://ciscosales.webex.com/ciscosales/mc
2. On the left navigation bar, click "Support".
You can contact Steve Arnold at:
saarnold@cisco.com
1-408-525-0802
To add this meeting to your calendar program (for example Microsoft Outlook),
click this link:
https://ciscosales.webex.com/ciscosales/j.php?ED=126382727&UID=0&ICS=MI&LD=1&RD=2&ST=1&SHA2=v6nnhnmKo88lMJagkN/2AiLytTnxtxumMncmanE3BQ8=&RT=MiM0
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requires
appropriate players. To view this type of rich media
files in the meeting, please check whether you have the players
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